Refund Policy

Last Updated: Sept.28, 2026

At DOTutoring, we believe in the quality of our tutoring and want you to feel completely confident in your investment in education. We have designed this refund policy to be as flexible and fair as possible, while also establishing clear boundaries that respect the time and commitment of our tutoring staff.

1. First-Session Satisfaction Guarantee

We want to ensure our tutoring style is the right fit for the student. If you are not completely satisfied after your very first tutoring session with us, please let us know within 24 hours of the session's completion. We will issue a full refund for that initial session, no questions asked.

2. Single Session Cancellations

We understand that life happens and schedules change.

With 6 Hours’ Notice: If you need to cancel or reschedule a single session, you may do so without penalty provided you give us at least 6 hours' notice prior to the scheduled start time. You may choose to leave the credit on your account for a future session or request a full refund.
Under 6 Hours’ Notice: Cancellations made with less than 6 hours' notice are strictly non-refundable. The tutor has reserved this time exclusively for you, and it is often too late to fill the slot with another student.

3. No-Shows and Late Arrivals

No-Shows: If a student fails to attend a scheduled session without notifying us in advance, the session is forfeited, and no refund or credit will be issued.
Late Arrivals: If a student arrives late, the session will still end at the scheduled time. No partial refunds or time extensions will be granted for missed minutes.

5. Tutor Cancellations

In the rare event that a tutor must cancel a session due to illness, emergency, or technical failure on our end, you will be notified immediately. You will have the option to:

Reschedule the session at your earliest convenience at no additional cost.
Receive a full refund for that specific session.

6. How to Request a Refund

All refund and cancellation requests must be submitted in writing. Please email us at deniso@domathtutoring.ca with the student's name, the date of the session, and a brief statement requesting the refund.

7. Processing Time

Approved refunds will be processed back to the original method of payment. Please allow 3 to 5 business days for the funds to appear in your account, depending on your financial institution.